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Frequently Asked Questions

Frequently Asked Questions
 
  1. How do I estimate shipping?
    • Add the part to your shopping cart.  On the next screen, click on the "estimated shipping charges" link.  This will allow you to estimate shipping charges for the items that you have in your shopping cart before going through the checkout process.
  2. Are all of your parts in stock, ready to ship?
    • We have a large network of warehouses and distributors.  Some items are available for same day shipping and other parts require 1-5 days to be delivered to our shop prior to shipping out to you.  If you have deadline for delivery, there is an area in the checkout process that will allow you to specify your deadline.  If we can't meet your deadline, we will cancel the order and notify you within one business day.
  3. When do you ship items?
    • We are continually processing and shipping orders.  Some items will ship out the same day and other will take a couple of days for us to receive from our manufacturers.  Once a shipping label is generated for your package or we are notified from one of our partner warehouses that your item has shipped, an email will be sent to you.  When you complete an order, you will receive an order related email in a few minutes.  Please make sure that you set that email address as a safe sender in your email application.  Here are instructions if you are using Microsoft Outlook 2010.  If you don't see an email from us, please check your spam/junk mail box.  If it is not there, please contact us and we will resend the confirmation email.
  4. Do you offer international shipping?
    • We do offer international shipping to most countries.  Add the part to your shopping cart. On the next screen, click on the "estimated shipping charges" link. This will allow you to estimate shipping charges for the items that you have in your shopping cart before going through the checkout process.
  5. My payment wouldn't process.  What should I do?
    • Please check to make sure that your credit card, billing address, and credit card security code are correct and that you have typed it correctly.  If you receive the same error code again, send us the error code that you received and we will troubleshoot the error.
  6. How can I track my order?
    • Yes.  All of our packages are sent with tracking codes to ensure that you can track your package along the way.  When your shipping label is created, you will be sent an email with the tracking code.  You can then go on to the shipping company's website to track the package.   If you have an account on PartsPak.com, you can log on to your account to view the status of your order.
  7. Do you accept returns?
  8. How can I contact you?
    • Click on the "Contact Us" link.  We are always busy processing orders as fast as possible.  If you choose to call us and happen to reach our voice mail during business hours, please leave a detailed message with all relevant information.  We will research your question and respond back within 1 business day.

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