Frequently Asked Questions
How do I estimate shipping?
Are all of your parts in stock, ready to ship?
Can I place an order over the phone?
We have a large network of warehouses and distributors. Some items are available for same day shipping and other parts require 1-6 days to be delivered to our shop prior to shipping out to you. Each product page on our website shows the estimated number of days for that part to reach our shipping warehouse prior to shipping to you.
In addition, our shipping estimator tool (visible after you add a part to your shopping cart) uses address, warehouse, and postal carrier information to estimate how long it will take for ALL items in your cart to reach your door.
Also, if you have deadline for delivery, there is a link during the checkout process that allows you to add a note to your order. You can enter your deadline details there. If (after checking live inventory data) we can't meet your deadline, we will cancel the order and notify you within one business day.
When do you ship items?
- All orders must be placed on our website. That guarantees that your product information and shipping address are exactly as you enter it. It also ensures that your credit card information is encrypted and secure. The online ordering process helps keep product costs low for every customer, while allowing our customer service agents resolve customer issues quicker.
When you submit an order, you will see a popup with our email address. Please make sure that you add that email address to the safe sender list or whitelist on your email software. Next, you will receive an "Order Received" email in a few minutes. If you don't see an email from us, please check your spam/junk mail box. If you don't find the email, please contact us and we will resend the confirmation email.
We are continually processing and shipping orders. Some items will ship out the same day and other will take a couple of days for us to receive from our manufacturers. Once a shipping label is generated for your package or we are notified from one of our partner warehouses that your item has shipped, an email will be sent to you.
Do you offer international shipping?
We do offer international shipping to most countries. To estimate shipping and handling to your country, add the part to your shopping cart. On the next screen, click on the "estimated shipping charges" link. This will allow you to estimate shipping charges for the items that you have in your shopping cart before going through the checkout process. Customs and duties charges are not included.
My payment wouldn't process. What should I do?
Please check to make sure that your credit card, billing address, and credit card security code are correct and that you have typed it correctly. If you receive the same error code again, send us the error code that you received and we will troubleshoot the error.
Can I cancel or modify my order?
- Orders cannot be modified or cancelled after you click the "Place OrderÃ¢€Â button. If you later determine you have made a mistake, you can submit a return request. If you need additional parts, you can place a second order.
How can I track my order?
Yes. All of our packages are sent with tracking codes to ensure that you can track your package along the way. When your shipping label is created, you will be sent an email with the tracking code. You can then go on to the shipping company's website to track the package. If you have an account on PartsPak.com, you can log on to your account to view the status of your order.
Do you accept returns?
How can I contact you?
Click on the "Contact Us
" link. We are always busy processing orders as fast as possible. If you choose to call us and happen to reach our voice mail during business hours, please leave a detailed message with all relevant information. We will research your question and respond back within 1 business day.