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  1. How do I estimate shipping?
    • Add the part to your shopping cart.  On the bottom of the resulting page, you a shipping cost and time estimator tool.  Simply add your location details and click "update”.  This will allow you to estimate shipping charges for the items that you have in your shopping cart before going through the checkout process.
  2. Are all of your parts in stock, ready to ship?
    • We have a large network of warehouses and distributors.  Some items are available for same day shipping and other parts require 1-5 days to be delivered to our shop prior to shipping out to you.  Our shipping estimator tool (mentioned in #1 above uses warehouse data to estimate shipping time).  If you have deadline for delivery, there is a link during the checkout process that allows you to add a note to your order.  You can enter your deadline details there.  If (after checking live inventory data) we can't meet your deadline, we will cancel the order and notify you within one business day.
  3. When do you ship items?
    • We are continually processing and shipping orders.  Some items will ship out the same day and other will take a couple of days for us to receive from our manufacturers.  Once a shipping label is generated for your package an email will be sent to you with a tracking code.  When you submit your order, you will receive an ‘order received’ email in a few minutes.  Please make sure that you set PartsPak.com as a safe sender in your email application.  If you don't see an email from us, please check your spam/junk mail box.  If it is not there, please contact us and we will resend the confirmation email.
  4. Do you offer international shipping?
    • We do offer international shipping to most countries.  You can use our shipping estimator tool (mentioned in #1 above) to estimate shipping time and cost after you add a part(s) to your order.  This will allow you to estimate shipping charges for the items that you have in your shopping cart before going through the checkout process.
  5. My payment wouldn't process.  What should I do?
    • Please check to make sure that your credit card, billing address, and credit card security code are correct and that you have typed it correctly.  If you receive the same error code again, send us the error code that you received and we will troubleshoot the error.
  6. How can I track my order?
    • All of our packages are sent with tracking codes to ensure that you can track your package along the way.  When your shipping label is created, you will be sent an email with the tracking code.  Simply click the tracking code to see shipping details.  Please wait 24 hours from the time the email was generated for shipping details to appear.   If you have an account on PartsPak.com, you can also log on to your account to view the status of your order.
  7. Do you accept returns?
  8. How can I contact you?
    • Submit a message below or call our phone number below.  We put packaging/shipping existing orders as our top priority.  We have some times during the day where all staff members may be working on existing orders in order to beat shipping company pickup times.  If you choose to call us and happen to reach our voice mail during business hours, please leave a detailed message with all relevant information.  We will research your question and respond back within 1 business day.

3016 N Columbia St
Milledgeville, GA 31061
Phone: (478)-227-BOAT (2628)

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