How do I estimate shipping?
Add a part to your shopping cart. On the resulting page, you will see our "shipping cost and time" estimator tool. This will allow you to estimate shipping cost and time for the items that you have in your shopping cart.
Do you offer international shipping?
We do offer international shipping to most countries. You can use our shipping estimator tool (mentioned in #1 above) to estimate shipping time and cost after you add a part(s) to your order. This will allow you to estimate shipping charges for the items that you have in your shopping cart before going through the checkout process.
When do you ship items?
We are continually processing and shipping orders. Some items will ship out the same day and others will take a couple of days for us to receive from our manufacturers. Once a shipping label is generated for your package an email will be sent to you with a tracking code. When you submit your order, you will receive an "order received" email in a few minutes. Please make sure that you set PartsPak.com as a safe sender in your email application. If you don't see an email from us, please check your spam/junk mail box. If it is not there, please contact us and we will resend the confirmation email.
What is the status of my order?
During checkout, you are provided with an estimated delivery date. This "estimated delivery date" is also displayed in the "order received" email that you will get instantly after you place your order. If you do not see this email in your inbox, please check your spam/junk mail box. You will get a second email when we process your payment ('order processed' email). You will receive a third email once your package ships ("order shipped" email).
How can I track my order?
All of our packages are sent with tracking codes to ensure that you can track your package along the way. When your shipping label is created, you will be sent an "order shipped" email with the tracking code. Simply click the tracking code to see shipping details. Please wait 24 hours from the time the email was generated for shipping details to appear. If you have an account on PartsPak.com, you can also log on to your account to view the status of your order.
Tracking for my order is not updating?
Sometimes UPS, USPS, & Fedex packages get lost or stop tracking. If tracking has not updated for 10 days on your package, please contact us and we will be happy to start the insurance claim process for your package. Each carrier has their own rules for insurance coverage. Based on each carrier's policy, we will determine when/if it is appropriate to send out a replacement order. Replacement orders will be sent using the same shipping method chosen by the customer, unless the customer chooses to pay extra to expedite the replacement order.
I want to cancel my order.
Per our special statement displayed at checkout, orders cannot be cancelled once the “Place Order” button has been clicked. If you have ordered the wrong part, you can submit a return request once you have received your order. If you need other parts, you can place a second order.