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Are all of your parts in stock, ready to ship?
We have a large network of warehouses and distributors. Some items are available for same day shipping and other parts require 1-6 days to be delivered to our shop prior to shipping out to you. Our shipping estimator tool (visible after you add a part to your shopping cart) uses warehouse data to estimate shipping time. Also, if you have deadline for delivery, there is a link during the checkout process that allows you to add a note to your order. You can enter your deadline details there. If (after checking live inventory data) we can't meet your deadline, we will cancel the order and notify you within one business day.
Can you check availability of a part for me?
Please use our search bar to search for your part number. Then click on the search result you wish to buy. On the resulting product page, it will show you the amount we and our suppliers have in stock and the lead time before it will ship out. If the product shows "In Stock", the product will ship out the same day if ordered before 12 pm eastern time Monday through Friday. If the part says something like "Leaves in 4 days", that means that it will take 4 days for us to receive the part from our supplier and that this supplier is unwilling to ship the item directly to your door.
Can you tell me if a part fits my equipment?
Please click on our Parts Diagrams page. If you don't see a link for your equipment type listed, please use the contact form below. Please be sure to send us as much information about your equipment (make, model #, serial #, year, and horsepower) so that we can get an answer for you quickly without having to ask you for it again.
How do I estimate shipping?
Add a part to your shopping cart. On the resulting page, you will see our "shipping cost and time" estimator tool. This will allow you to estimate shipping cost and time for the items that you have in your shopping cart.
Do you offer international shipping?
We do offer international shipping to most countries. You can use our shipping estimator tool (mentioned in #1 above) to estimate shipping time and cost after you add a part(s) to your order. This will allow you to estimate shipping charges for the items that you have in your shopping cart before going through the checkout process.
When do you ship items?
We are continually processing and shipping orders. Some items will ship out the same day and others will take a couple of days for us to receive from our manufacturers. Once a shipping label is generated for your package an email will be sent to you with a tracking code. When you submit your order, you will receive an "order received" email in a few minutes. Please make sure that you set PartsPak.com as a safe sender in your email application. If you don't see an email from us, please check your spam/junk mail box. If it is not there, please contact us and we will resend the confirmation email.
What is the status of my order?
During checkout, you are provided with an estimated delivery date. This "estimated delivery date" is also displayed in the "order received" email that you will get instantly after you place your order. If you do not see this email in your inbox, please check your spam/junk mail box. You will get a second email when we process your payment ('order processed' email). You will receive a third email once your package ships ("order shipped" email).
How can I track my order?
All of our packages are sent with tracking codes to ensure that you can track your package along the way. When your shipping label is created, you will be sent an "order shipped" email with the tracking code. Simply click the tracking code to see shipping details. Please wait 24 hours from the time the email was generated for shipping details to appear. If you have an account on PartsPak.com, you can also log on to your account to view the status of your order.
Tracking for my order is not updating?
Sometimes UPS, USPS, & Fedex packages get lost or stop tracking. If tracking has not updated for 10 days on your package, please contact us and we will be happy to start the insurance claim process for your package. Each carrier has their own rules for insurance coverage. Based on each carrier's policy, we will determine when/if it is appropriate to send out a replacement order. Replacement orders will be sent using the same shipping method chosen by the customer, unless the customer chooses to pay extra to expedite the replacement order.
I want to cancel my order.
Per our special statement displayed at checkout, orders cannot be cancelled once the "Place Order" button has been clicked. If you have ordered the wrong part, you can submit a return request once you have received your order. If you need other parts, you can place a second order.
My payment wouldn't process. What should I do?
Please check to make sure that your credit card, billing address, and credit card security code are correct and that you have typed it correctly. If you receive the same error code again, send us the error code that you received and we will troubleshoot the error.
I ordered the wrong item and need to make a return.
We now offer 'hassle free' returns with no restocking fee for any item that is returned in 'original condition' within 14 days of the date the item was delivered to you. Your item must be in 'new' condition in the original sealed packaging. Items that are returned in 'used' condition will not be given a credit/refund. Please find the PartsPak invoice number from one of the three order status emails that were sent to you. If you don't see the email in your inbox, please check your spam/junk mail folder. You can also find your invoice number by logging in to your account on PartsPak.com.
I want to cancel my order.
We will be happy to attempt to cancel your order any time before it ships (In some cases, we may not be able to cancel your order once it has a 'processed' status). In the 'Subject' line, please enter 'Cancel Order - XXXXXX' (where XXXXXX is your order number). You can find the 'order number' on the email that was sent to you at the time you placed your order. You can also find your order number by logging in to your account on PartsPak.com (if you have one). You will receive a response email once your order is cancelled and your payment is refunded.
I received the wrong part.
Accidents do happen, and sometime we or our suppliers ship out the wrong item. In this case, we sincerely apologize. Please find the PartsPak invoice number from one of the three order status emails that were sent to you. In the "Message" field, include "Invoice Number", "Part number or SKU you actually received", and "Reason for Return = Not what I ordered". You will then receive a response from our returns department with instructions for mailing the item back. We will provide you with a prepaid return shipping label. Once we receive the part back, we will give you a choice of store credit or full refund.
My package or item was damaged during shipping.
We understand that shipping providers can be rough on packages. We take measures to ensure that your item is packaged well, but sometimes damage does occur. If you notice damage to the outer package, please take photos of the package prior to opening it. We will need photos when submitting an insurance claim to the shipping provider. Also, if the delivery driver is still with you, please have them note the damage in their system immediately. You can then open the package and inspect your items. If damage did occur to your items, please take a picture of the entire item as well as a detailed photo of the damage. Please find the PartsPak invoice number and include "Invoice Number", "Part number or SKU that is damaged", and "Reason for Return = Damaged item". You will then receive a response from our returns department with further instructions. You can reply to that message and attach your photos.